We are sorry to inform you that due to the Covid19 situation,shipments by Japan Post to many countries still remains limited.
As of Nov 26th, service has suspended to Canada. As of June 19th, service has resumed to the following countries: Singapore, U.K. Switzerland as well as many EU countries, however please be advised that there may be delays.
This information will be updated whenever we receive further communication from Japan Post. Please do not hesitate to contact us if you have any queries. Shipments by DHL are still available.
Thank you for your understanding and please stay safe.
Updated on: November 28, 2020
All our goods are guaranteed as genuine. If you are not satisfied with the goods which you receive, return the goods to us unused, at your own expense within 8 days. Only the value of the goods will be refunded. (Proper packing and shipping & insurance are desirable.) We check our products thoroughly for any defects before shipping. Should any manufacturing defects escape our notice, please return the goods. Once inspection has been completed and the defect confirmed, the full value and the return postage fee will be refunded. In the case of any loss or damage to the products during transportation, we can arrange the replacement upon the completion of an insurance claim. Please note that due to the fragile nature of our products, we cannot accept returns or provide compensation for any items damaged through normal wear and tear.
Slight color variation may occur between the picture on your screen and the actual goods due to difference in computer setting as well as the quality of the original picture. We ask you for your co-operation and understanding on this matter.